Get Amazing Discount on Flight Booking

Flybackindia Privacy Policy

Flybackindia abides by its Privacy Policy in order to serve your travel needs, offer you with accurate information, protect your personal information, and provide you with the highest level of service. In accordance with our Privacy Policy, we try to improve our service standards and enrich your user experience.You are requested to go through the "Privacy Policy" terms, and know about how we collect, use and protect your personal information. Your agreement to the Privacy Policy will enable you to get the best of our services.

Suppliers

Airlines with which we have a relationship are referred to as suppliers. On Flybackindia.com, we showcase flight bargains from many suppliers. We share personal information about our customers with relevant suppliers. They have access to your personal information in order to meet your travel requirements. The airline with which we book your flight may call you to verify the information you provided. You should review the airline's privacy policies before booking a flight through Flybackindia.com.

Third-party vendors

In the category of third-party vendors, we have credit card verification agents, fraud detectives, customer support executives, and business analysts. We give third-party suppliers access to your personal information so that your flight booking request can be processed quickly. Only those whose services are related to your flight reservation request are allowed to access your information and contact you.

What personal details we collect and how we use them

You are not required to share or provide any personal information when browsing our website Flybackindia.com. When you book a vacation with us, we ask that you provide us with some personal information.

Your first and surname names, email address, mailing address, and contact number (phone or fax) are the fundamental information we need from you. Only when you book your trip with us will you be required to give your credit card information and expiration date. We identify you as a legitimate user using the information you provide.

In addition to the foregoing, we gather sensitive information in specified categories of personal data and under specific conditions. Sensitive personal information includes details such as a person's gender, religion, dietary preferences, medical condition, and government-issued identity numbers. We collect your sensitive personal information only when you ask us to contact the operating airline on your behalf to request specific in-flight services/needs, such as a wheelchair, bassinet, in-flight attendants' service, diabetic/Asian Hindu meals, and so on. We take fool-proof measures to protect your sensitive personal information, in compliance with the applicable laws, including the California Consumer Privacy Act (AB 375).

We collect data through your searches on our website and interactions with various functions of the website, such as flight search result pages, luggage allowance checking, itinerary review, payment page, and so on, in addition to your personal information or personally identifiable details. Your searches, transactions, and interactions on our website are monitored and recorded for quality improvement and data analysis reasons, in compliance with the Privacy Policy, in order to provide you with a better user experience. In accordance with applicable legislation, we keep track of your online 'user behaviour' for a set length of time.

Booking and purchasing

Sharing your personal information (as specified above) is required in order to book and pay for a flight. To execute your 'flight booking' request and notify you of earned points, we may need your 'frequent traveller' number. If you want to book a flight for someone else, you must provide their personal information.

Information we collect when you contact us via the following mediums:

Call Recording and Monitoring: Calls to and from our customer service representatives may be recorded or monitored for the purposes of employee training, quality control, and data analysis. All call recordings are kept in our reserve for future use in the event of a chargeback or legal dispute, as stated in this Privacy Policy. In compliance with the Privacy Policy, any (sensitive) personal information you provide us during a call is stored securely to protect your privacy.

Social Media: Our Privacy Policy for sharing or collecting your personal information via social media - primarily Facebook and Twitter - is the same as stated above. We may access your information such as your name, gender, residence, profession, email address, and any other personal information that is publicly visible or available on your social media profile if you contact us via social media before or after booking your vacation. Your social media privacy settings determine whether or not we have access to or availability of your personal information. We don't have access to or utilise any data about your social media contacts' personal information.

Other Online Communications: Our Privacy Policy for sharing or collecting your personal information via other forms of online communication, such as a chat application, is the same as stated above.

Cookies

When you browse the Internet, little pieces of information known as "cookies" are recorded on your computer. Only the servers that use cookies can track your computer's data. Cookies, on the other hand, are not spyware or a dangerous application that collects your personal information. It's a common Internet feature. Cookies are used by our service for the following purposes:

  • We use cookies to enhance your user experience and improve the quality of our service.
  • We use cookies to recognise you as a repeat visitor to our site. It also helps us understand your travel preferences based on the information you provide on our website, so we can better serve you.
  • We use cookies to assess the interactivity of our website and the effectiveness of its communication.

Almost all Internet browsers allow server cookies to collect information about the user's computer. Through tweaking of the setting or the installation of an anti-cookies application, you can prevent the browser you use to access the Internet and visit websites from accepting cookies.

You have the option of not allowing cookies to collect information about your computer. However, you may not be able to utilise certain services of our Website if you set your Internet browser to disable Flybackindia server cookies. Your user experience may be harmed if cookies are disabled in your browser.

How we protect your personal information

We are committed to keeping your personal information private, as stated in our privacy policy. While viewing our website Flybackindia.com, we assure you of stringent user information security. Advanced features are integrated into the website to help users protect their personal information online. We've enhanced our security system to include a firewall, which protects the user database from illegal access. To communicate your personal information to our database system, we use a high-end 'encryption' approach.

California Consumer Privacy Act - AB 375

If you are a California resident, our Privacy Policy addressing the collection, use, and protection of your personally identifiable information complies with the California Consumer Privacy Act - AB 375. According to California's new law, AB 375, our California customers can seek a copy of the information we hold on them, as well as a list of the suppliers, business partners, third-party vendors, and affiliates with whom we share it. Please contact us at care@flybackindia.com to submit a request under the California Consumer Privacy Act.

Children's privacy

Although we arrange flights for young travellers, our website is not intended for use by minors (children under the age of 13). Our target audience does not include youngsters under the age of eighteen. As a result, in accordance with our privacy policy, we do not gather their personal information.

Your privacy in legal cases

In the event of a legal or judicial procedure involving hacking of your user account, illegal access to your profile, or abuse of your personal information, we reserve the right to share your personal information with the lawyer.

At any time, we reserve the right to change our Privacy Policy. We'll send you an email to let you know about the change. Once the page has been updated, the modified or newly added terms of the Privacy policy will take effect. By continuing to use our Website, you are indicating that you agree to accept the revised or changed Privacy Policy.

Please contact us at care@flybackindia.com if you have any questions regarding any of the terms of the flybackindia Privacy Policy.